Refund Policy
Speed-ups are delivered immediately
A speed-up finishes an in-game timer as soon as your payment is confirmed. Because it is digital content that is delivered and used up immediately, it cannot be refunded once it has been applied, except where the law requires a refund.
Your consent before paying (EU/UK and similar laws)
Before you are sent to the payment page you are asked to confirm that you want the speed-up delivered immediately and that you agree you lose your right of withdrawal (the 14-day "cooling-off" right for digital content) once delivery starts. You cannot proceed to payment without giving this consent.
When we will refund
- You were charged but the speed-up was never applied (for example the verification failed and could not be completed). Contact us with the date and amount and we will apply it or refund you.
- You were charged more than once for the same speed-up.
- The law where you live requires a refund (for example faulty digital content).
How to ask
Email 1992nburton@gmail.com with the date, amount and the last 4 digits of the card (never send the full number). We aim to reply within 5 business days. Approved refunds go back to the original payment method through Stripe; the time it takes to appear depends on your bank.
Purchases in the iPhone app
Purchases made in the iPhone app are sold and billed by Apple. We cannot issue refunds for them directly; request a refund from Apple at reportaproblem.apple.com. Apple's refund rules apply.
Chargebacks
Please contact us first. A speed-up linked to a disputed or reversed payment may be removed from the game.
Payment processor
Website payments and refunds are processed by Stripe, Inc.; iPhone app purchases and refunds are handled by Apple. We do not store card details.